Return and Refund Policy

Thank you for shopping at A One Perfume & Novelty .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns..

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to A One Perfume & Novelty , Varachha.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to A One Perfume & Novelty , accessible from com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days, If you are not satisfied With Product ,you can direct discuss us and review our return policy for the refund..

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@aoneretail.com
  • By visiting this page on our website:aoneretail.com/return
  • By phone number: 8000 202 202

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods are not damaged or used and it is in it’s original Condition.

Following are the conditions on which return can be accepted

1.    Order Received & Found Damaged (after opening the parcel) –

 Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail i.e. info@aoneretail.com in within 24 hours of the receipt of goods

Order will be replaced free of cost, only if the default is from our end/Courier.

Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.

However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

 

2.    Wrong Shipment Delivered –

If Wrong product Flavor is delivered, the order will be only replaced free of cost but no refund will be initiated for the same.

Send the photograph attached (of the wrong parcel box as well as the product with invoice also) to the e-mail i.e. info@aoneretail.com in within 72 hours of the receipt of goods.

In that case, your replacement order will be dispatched within 48 hours of the Returned order received.

  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
  • In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted

Note:

In case correct product has been sent to the customer and customer wants to return the same, refund will be initiated in following terms –

  • Logistics charges will be deducted if pickup has been arranged from our end.
  • Full refund will be made if customer sends his shipment on his own basis. (Once the shipment has been physically received).
3.    Size Issue (after opening the parcel)–

E-mail the issue @ Info@aoneretail.com within 24 hours of the receipt of goods and customer has to courier the same to the seller’s address within 2-3 days after receiving the product. Product will be replaced free of cost. Further, your replacement order will be dispatched within 72 hours of the Returned order received in seller warehouse & approved by the QC team. {Products should be received in original packaging & used products will not be accepted for returns or replacement or refund.}

     However, full refund (including the shipping/freight charges) will be made only in   case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

 

 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

A-62, Gelani Park. Soc., Nana Varachha, Suart-395006

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@aone.com
  • By visiting this page on our website: aoneretail.com
  • By phone number: +91 8000 202 202

 

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